Skip to main content
search
0

 

Overview

At our tennis court, we strive to provide a seamless booking experience for our valued customers. However, we understand that plans can change. Please carefully read our refund and cancellation policy below before booking.

1. Refunds and Cancellations:

  • Cancellations or changes to a booking must be made at least 24 hours prior to the scheduled timeslot.
  • If a cancellation is made 24 hours or more before the booking start time, you will be eligible for a full refund.
  • Unfortunately, cancellations made within 24 hours of the booking time will not be eligible for a refund.

2. How to Cancel:

  • To cancel your booking, please follow the instructions provided in your booking confirmation email, or log into your account on our website and cancel from your booking history.
  • You may also contact us directly via email or phone to request a cancellation. The time of your request will be determined by the timestamp on your email or the call log.

3. Refund Process:

  • Refunds will be processed within 7-10 business days from the date of cancellation.
  • The refund will be issued to the original payment method.
  • Please note that processing times may vary depending on your payment provider.

4. Rescheduling:

  • You may reschedule your booking at least 24 hours before your timeslot without incurring any additional fees. Simply cancel the original booking and create a new one for your preferred date and time.
  • Rescheduling within 24 hours of the timeslot will not be permitted.

5. Late Arrivals and No-Shows:

  • If you arrive late for your booking or do not show up, no refunds or rescheduling will be permitted. 

6. Exceptional Circumstances:

  • In the event of extreme weather or unforeseen circumstances affecting court availability, we will contact you to offer an alternative timeslot or a full refund.

7. Amendments to Policy:

  • We reserve the right to modify this refund and cancellation policy at any time. Changes will be posted on our website and communicated to customers with existing bookings.

By booking with us, you agree to the terms and conditions outlined in this policy. Thank you for choosing our tennis court, and we look forward to serving you!

Need help?

Contact us at info [at] brookfieldcorktennis [dot] com OR Use the following form to Contact US for questions related to refunds and returns.